Contact Us — 97 Lottery Support, Feedback & Partnerships

Thanks for reaching out to 97 Lottery. Use this page to submit feedback, request assistance with pages or results, or propose a partnership. We review messages in the order received and reply with clear, actionable steps.

For the fastest resolution, include your page URL or title, the exact action you attempted, and any visible message or code. Concise details help us verify the issue, reproduce it quickly, and provide an accurate fix or explanation.

How We Help

General support: questions about reading result cards, time windows, caps, and settlement notes.
Technical issues: pages not loading, layout glitches, or tracker mismatches.
Content feedback: requests to clarify rules, examples, or assumptions on a specific page.
Partnership & media: collaboration ideas, coverage requests, or usage permissions.

What to Include in Your Message

Subject & page: the page title or URL you are referring to.
Exact steps: what you tried, in order, including timing and device details.
Observed result: what you saw (text, code, or number set) and the expected behavior.
One screenshot line: a single sentence describing the visible message or timestamp (if applicable).
Preferred outcome: the fix or clarification you need in one sentence.

This structure helps us answer in the first reply, without back-and-forth.

Response Times

Support & feedback: typically within 1–2 business days.
Technical investigation: complex cases may take longer while we reproduce and verify.
Partnership proposals: we review weekly and reply with next steps if there’s a fit.

If we need more details, we will ask for a simple one-line clarification to avoid delays.

Before You Write

Reload the page and make sure your device time is set to automatic.
Re-read the card: eligibility → action → measurement → window & cap → settlement.
Note any reason code or timestamp attached to the result; include it in your message.